Services To Support You & Your Family

Family Networking

All families have ups and downs. When times are tough asking for help from family and friends is an important way of looking after your children and yourself.

Sometimes this support comes from specialist services and the professionals and volunteers who work for them. This can be important but in the long run we know that most of us get the best support from the people who care about us most; our friends, families and the community we live in.

This is our Family Network.

Where to Start With Family Networks

Why Do We Need Family Networking?

Family Networking is about the strengths and resources in your network of family and friends. This means involving the people who know and care about you and your children best, when you need help in family life.

  • Sometimes it can be hard to let friends and family know when we are struggling and need help.
  • Family networking can help us talk about things that are hard to deal with and find answers together.
  • Everyone has different strengths. You and your network of family and friends will all bring different strengths to your family life.

Relationships are all about give and take, it might be you who needs a bit of extra help right now. Further down the line it might be you who is offering support to another person in your network.

The Benefits

Getting together the people who care about you and working out how to get the support you need can be a big relief.

  • Your family and friends network know you and your child better than any paid support workers.
  • They understand your family background, your beliefs, what works best for your family. They know the strengths, knowledge and skills that each family members brings.
  • Family, friends and members of your community may well already support you and your children. You probably have people you call on in emergencies or just enjoy being with.
  • Your network is around you and your child 24/7, whereas a paid worker is not usually available after 5:30pm or at weekends.

You can plan with your network, how you will deal with problems and manage the challenges you face with their help. This will help you all feel better and more positive about the future.

Can Children be Involved?

Children really benefit when those that care about them work together;

  • It will help your child feel safe and cared for. They will know the family network they can depend on.
  • When children have one person to turn to it is great but they will benefit from a wider circle of support.
  • They will learn it is good to ask for help when you need it, and to help others when you can.
  • They can make the most of the different strengths of those who care about you. ‘Grandad is great at calming me down’ or ‘Sheila is good at helping me with homework.’
  • Seeing the adults who care for them work together on any problems and difficulties helps children learn to problem solve and develop resilience and personal strengths themselves.

Research tells us that when children are strongly connected to their family and / or wider network they are most likely to feel safe, happy and reach their potential.

Who Is In My Family Network?

This is different for everyone. Your family network is anyone who you feel is important to you and your child. They could include grandparents, a good neighbour, friends, family members, religious leaders or a community group leader. You know who is important to you and your children. Together you all bring different strengths. 

You might feel like there is a professional plays a big role in supporting your family – you could ask them for advice and to contribute to your family network. However the most important people are you, your friends and family. 

Think about the people you rely on, those who are always there for you and your children through good and bad times.

  • Those who are good in an emergency.
  • Those who are able to offer emotional support to you and / or your children.
  • Those who are good at helping with practical things like lifts to appointments or DIY.
  • Those who help with one particular thing – like a neighbour who can always do the school run on Thursdays.

Some people in our network of family and friends live nearby, others live long distances from us. We might have lost touch with others over time. It’s not about where or who they are, it’s about their importance in your life, and the life of your child.

Family Network Meetings

Family meetings set aside time with your network of family and friends, to focus and talk openly about any difficulties happening in your life and the life of your children. This focused discussion is different to the more general conversations we have in our normal day to day lives because it is about making a plan together to make things better.

The reasons for holding the meeting will be different for everyone but might be because of;

  • Struggles with your relationship with your child and how you are parenting or caring for them.
  • Finding the practicalities of running a home hard - like managing money, cooking and cleaning or getting the kids to school on time.
  • Your own health problems and how that impacts on your ability to be an active and involved parent.

Everyone finds things hard at times. You shouldn’t feel bad about asking for help. Getting support in place is an important first step to things getting better. A family network meeting can help you plan how you will get back on track. The meeting gives everyone time to properly understand what is going on for you and your child, and talk through and agree what support they will offer.

Saheed's Story

Saheed's mum Ayshah is feeling unhappy and misses her mum who doesn't live in England. Saheed has been getting upset when his mum cries.

It is really important that Ayshah's family and friends make a plan to support her and help her feel herself again.

How To Arrange A Meeting

A family meeting can be held any time you need to bring the members of your family network together. The meeting is a special time to talk about the worries and difficulties that are happening for your children and you right now. Your family network are then able to offer their strengths and skills to help you deal with those difficulties.

Aimee's Story

Aimee usually loves going to school. Her dad has been poorly and been off work which is causing her parents to argue. Aimee is refusing to go to school just in case her dad gets poorly again.

Having family and friends work with you to make a plan can be an important part in helping everyone get back on track.

Virtual Family Meetings

Sometimes it isn’t possible for people to meet up face to face. This might be because they live further away or it is hard to find a time that suits everyone.

Family Meetings still work well if getting together in person isn't possible. The family meeting can be held virtually to make sure as many family and friends can attend as possible. You could use group WhatsApp, Messenger, Zoom or Microsoft Teams.

It may be that your meeting has a mixture of some people being able to get together and others dialling in virtually. This works really well if you have people who live further away.

Anna & Joe's Story

Anna & Joe's mum Rachel is a single mum and she is struggling to combine the care of her children with part time work. Rachel is also 13 weeks pregnant. Her daughter Anna also has Cerebral Palsy and uses a wheelchair.

It is really important that Rachel's family and friends make a plan to support her and her children and get Rachel and her family back on track.

Easy To Use Family Networking Tools

All documents are also available to download below.


Family Network Circles


Tree of Life


Family Meeting Checklist


Meeting Agenda


Ground Rules


Family Network Plan


Words & Pictures Plan for Children


Talking honestly with everyone turned out to be so good, my friend hadn't know how tough life was or how the children were feeling. Nor did my mum - wish we had got together before this.
(Mum, Kings Lynn)
Mum & Grandad told us about the plan to help when mum is poorly. I feel lots better now. I know who is going to take us to school - I was worried mum was going to get into trouble if we missed school.
(Charlie, 8)
I'm so pleased that we all got together to make sure everything's ready for when the baby arrives; we've got the right support to make sure she will be happy and safe.
(Parents to be, Norwich)

Who Can Help?

You can contact the Family Networking Advisory Service by emailing CSFamilyGroupConf@norfolk.gov.uk. The team are able to offer advice, support and guidance for do it yourself family networking.

If you have any questions or worries about your child you can contact the Healthy Child Programme by calling Just One Number on 0300 300 0123 or texting Parentline on 07520 631590. Our opening hours are 8am-6pm Monday-Friday (excluding bank holidays) and 9am-1pm on Saturdays.

If you are 11-19 you can text Chathealth on 07480 635060 for confidential advice from one of the Healthy Child Programme team.

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