Services To Support You & Your Family

Other Ways To Contact Us

Drop-ins

You can speak to a clinician via video call about your child, through our Online Child Health Drop In. This is open to all families with children aged 0 to 19. Open weekdays 10am to 12pm.

You can access free Wi-Fi from lots of public places. This includes GP practices, Early Childhood and Family Hubs, libraries, supermarkets and cafes. Please think about yours and your child’s privacy when using services in public places.

You can also access face-to-face support through our Under 5 Healthy Child Drop In. This is open to all families with children under the age of 5. You can ask the local health visiting team about your child’s health, development or growth.

What To Expect When You Contact Us

When you call, a member of our admin team will take your child’s details (or yours if you are pregnant). They’ll check they can access your electronic health record. This is where health professionals keep information about your care.

• They will ask what your call is about. If you need to change an appointment or leave a message, they can help straight away.
• If you need advice, they will connect you with the right health professional in Just One Number. Our team includes health visitors, assistant practitioners and 5 to 19 practitioners. We also have specialists in speech and language, emotional wellbeing and healthy lifestyles.
• If the person you need is already on a call, the team can add you to a call-back list. You can also contact us via Parentline or our Online Child Health Drop In.
• They will listen to your concerns and work with you to decide the next steps. They can also email or text you helpful information.
• They may talk to you about other services that could support you. With your agreement, they can give you contact details or make a referral.

Sometimes we may not be able to fully support your concern over the phone. If so, we can refer you to one of our Healthy Child Service teams or to Speech and Language for more help.