Request for Support

Norfolk & Waveney Access to Mental Health Advice & Support 0-25

From 2nd April 2024 all requests for mental health support for 0-25 year olds across Norfolk & Waveney will be processed by Just One Number.

The team in Just One Number will review all the information outlined in the request and support children, young people and their families access a range of options to improve their mental health and wellbeing, including:

  • Self-care resources

  • Advice and guidance

  • Access to mental health or emotional wellbeing support services.

When appropriate, the team will pass any information you share to an organisation that will best support the child / young person or young adult. Sometimes we might feel further intervention is not needed, but we will contact you to let you know this and offer some advice and guidance to support.

Details about what is happening to your request will be sent to your account. This will include self-care resources and, if required, details of the organisation the request has been passed onto once it has been processed. The outcome will also be sent to your GP.

Before Starting a Request For Support

This request for support may take up to 30 minutes to complete. The information you provide helps us make sure that the child or young person gets the support which best meets their needs.

You can save and return to the form if you can't complete in one go.

Make a Request for Support

Starting a request for a child or young person

To complete the request, either login or create an account. Once logged in you will be able to access the digital form.

Completing the form may take up to 30 minutes. You can save and return to the form.

If your request relates to a child aged 4 and under, please call the team in Just One Number on 0300 300 0123.

Log in or create an account

Making a request for myself

If you are aged 14 -24 you can make mental health request for support on our FYI website.

If you are under 14 you will need support from a parent, carer or other trusted adult to complete a request on your behalf.

Take me to FYI

Please note - this is not a request for urgent support

For 24/7 immediate advice, support and signposting for people with mental health difficulties please contact 111 and select the mental health option.

You can also text SHOUT to 85258.

If someone’s life is at risk or they cannot be kept safe, call 999 or go to A&E.

What Happens Next?

If more help is needed, the Just One Number team will pass your request to the organisation that can best meet the child or young person's needs. These organisations include;

  • Ormiston Families - Supporting Smiles
  • MAP
  • Resilience and Emotional Health Practitioners - CCS
  • Norfolk Healthy Child Programme - CCS
  • NHS Talking Therapies Service Norfolk and Waveney (known as Wellbeing Service)
  • Norfolk & Suffolk Foundation Trust (NSFT) services
  • Suffolk Wellbeing Hub

You will be sent details about which organisation the request has been passed on to once it has been processed. This information will be available in your account and the team will also provide you with some ideas to try at home to see if these help. The outcome will also be sent to the GP.

Who can Help?

If you are unsure about your request or would like some support please call our Just One Number on 0300 300 0123.Our opening hours are 8am-6pm Monday-Friday (excluding bank holidays).