Norfolk & Waveney - Mental Health Advice & Support for 0 - 25’s

Many organisations have changed what they do as a result of COVID-19. Support for children and young people’s mental health and emotional wellbeing has also changed.

You don’t need a referral, you can get in touch straight away for advice and support. 

If you need more specialist help, we will make sure you get to the right person.

0 - 18's 

Phone: Point 1 on 0800 977 4077 (8am – 7pm) 

Email: Point1-support@ormistonfamilies.org.uk

Over 18's 

Phone: Wellbeing Service on 0300 123 1503 (9am – 5pm) 

Visit: www.wellbeingnands.co.uk

11 - 19's 

Text: Chat Health on 07480 635060

 

Online Advice

If you’re 11 – 25 yrs you can get advice and help on the go, 7 days a week until 10 pm.

Kooth is an online mental health platform that offers live chat with friendly counsellors, articles, advice, and live forums. It’s free, safe and anonymous. 

Visit: www.kooth.com

For out of hours enquiries please call First Response on 0808 196 3494

                                              

If you’re a Parent or Carer and need general advice you can;

Phone: Just One Number on 0300 300 0123

Text: Parentline on 07520 631590

Visit: www.justonenorfolk.nhs.uk

Who Else Can Help?

You can also get help from these local, national and digital organisations:

Local Help

MAP

If you’re aged 11-25 and live in Norfolk, you can get free and confidential support, information and advice on issues such as housing, money and mental health.

Call: 01603 766994

Email: info@map.uk.net

NSFT

Norfolk and Suffolk Foundation Trust provide specialist mental health support for Norfolk & Waveney, with teams for 0 – 13 yrs and 14 – 25’s.  If you need specialist help, our advice and support teams listed above will make sure you get to the right person.

Young People in Mind

Support for young people aged 14-25 living in Great Yarmouth and Waveney, who are struggling with their mental health and experience emotional difficulties. 

Visit: http://www.norfolkandwaveneymind.org.uk/how-we-can-help-you/services-support-groups/youth-in-mind

Norfolk LGBT

If you live in Norfolk and Waveney and are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of your sexuality or gender identify you can get advice, peer-support and information here.

Email: blah@norfolklgbtproject.org.uk

Facebook: BLAH LGBT+ Youth

Visit: www.norfolklgbtproject.co.uk/

The Rose Project

If you live in Norfolk and have been affected by child sexual exploitation, you can contact this dedicated team for help.

Visit: www.magdalenegroup.org/rose-project

Call: 0808 800 1037

Live chat also available.

16-19 Health Passport

If you’re aged 16-19 and live in Norfolk, you can download the Just1Norfolk Health Passport from the app store. It can help you become more independent with your own health needs. It has general health information and advice on a variety of topics.

Download from: Apple app store

Download from: Google Play store

Norfolk Constabulary

Call: 101 or in an emergency 999
You can also report online.

The Matthew Project

If you live in Norfolk and are worried about substance misuse (drugs or alcohol) you can call this specialist drug and alcohol advice line or visit their website.

Visit: www.matthewproject.org

Call: Unity Youth Advice Line on 0800 9704866

iCaSH Norfolk

Free, confidential and easy to use routine sexual health screen. Simply order a kit and it is delivered to your door in plain packaging. Complete the test and pop it back to them freepost.

Call: 0300 300 3030

Visit: www.icash.nhs.uk/contraception-sexual-health/postal-self-test-kits

Nelson's Journey

If you’re under 18, live in Norfolk and have experienced the death of someone close to you, you can get support here.

Visit: www.nelsonsjourney.org.uk/young-people

Call: 01603 431788

National Support

Childline

You can contact Childline about anything.  There are lots of different ways to get in touch and you can also get help from other young people through their site. Here’s a short video that explains what happens when you contact Childline. 

Call: 0800 1111

Visit: www.childline.org.uk

The Mix

If you’re under 25, The Mix is a support service helping young people take on challenges from mental health to money, from homelessness to finding a job, from break-ups to drugs.

Visit: www.themix.org.uk

Call: 0808 808 4994

1-2-1 Chat available on the website.

Thinkuknow

Information about staying safe when you’re on a phone, tablet or computer. Helping keep you safe online and offline.

Visit: https://www.thinkuknow.co.uk/4_7/

Becoming a Teen

Information on puberty and periods for teenagers.

Visit: www.becomingateen.co.uk

Young Minds

Help with how you’re feeling, information about mental health conditions and what support is available. Lots of useful online guides. A great tool here to help you identify the support around you.

Visit: www.youngminds.org.uk/find-help

BEAT

If you have or are worried you have an eating disorder BEAT offers a helpline, online support groups, one to one webchat, further information and resources.

Visit: www.beateatingdisorders.org.uk/support-services

Call: Youth Line on 0808 801 0711

Frank

Honest information about drugs.

Call: 0300 1236600

Text: 82111

Visit: www.talktofrank.com or you can email/live chat from the website.​

On My Mind

The Anna Freud Centre for Children & Families provides information, advice and resources for 10 – 25 yr olds, including tools to manage your own wellbeing and signposting to support.

Visit: https://www.annafreud.org/on-my-mind/