Request for Support

Support for Mild to Moderate Mental Health Needs

From 1st April 2023 all referrals for mild to moderate mental health support for 0-25 year olds across Norfolk & Waveney will be processed by Just One Number.

The team in Just One Number will review the needs outlined in the referral and pass to the appropriate organisation to best support the child / young person or young adult. These organisations include;

Ormiston Families - Supporting Smiles
MAP
Norfolk & Waveney Mind
NHS Talking Therapies Service Norfolk and Waveney (known as Wellbeing Service)
Resilience and Emotional Health Practitioners - CCS
0-4 Parent Infant Mental Health Services - NSFT

You will be sent details about which organisation the referral has been passed on to once it has been processed. This will also be sent to the GP. Sometimes we might feel further intervention is not needed but we will still contact you to let you know and offer some advice and guidance to support the needs given in the referral.

Make a Referral

Please note - this is not a request for urgent support

For 24/7 immediate advice, support and signposting for people with mental health difficulties please contact 111 and select the mental health option or text SHOUT to 85258. If someone’s life is at risk or they cannot be kept safe, call 999 or go to A&E.

Self-referrals

We know it can be hard to complete a referral for yourself so please ask a parent / carer, teacher or someone you trust to help you. You can also call us on 0300 300 0123 for support.

Please complete this form in full in order for us to process the referral. Incomplete referrals will be returned to the referrer and not processed as we require all the information to help us best meet the needs of child or young person.

Completing this form will take 10-15 minutes, and cannot be saved once started.

Start your referral

What Happens to Referrals

Requests for support are looked at by the team at Just One Number.

They will review the information provided to ensure that you are supported by the correct service for your needs. They can also provide you with some ideas to try at home to see if these help.

Services the referral may be passed onto include;
- Ormiston Families - Supporting Smiles
- Resilience & Emotional Health Practitioners - CCS
- Norfolk & Waveney Mind
Requests for support are looked at by the team at Just One Number.

They will review the information provided to ensure that you are supported by the correct service for your needs. They can also provide you with some ideas to try at home to see if these help.

Services the referral may be passed onto include;
- Ormiston Families - Supporting Smiles
- MAP
- Norfolk & Waveney Mind
- Norfolk & Waveney Wellbeing Service
By making a referral for mild to moderate mental health support, the parent/carer and young person agree to sharing information with partner agencies and organisations as necessary to support their needs. Information will be shared with trusted partner agencies and recorded on their medical health record. Information about the referral will also be sent to the GP.

If we have been given any information or are led to believe that the child or young person is at risk of harm from somebody else, or of harming themselves or another person we will follow procedures to keep everyone safe. We will always try and discuss it with you first if possible.
If you have any immediate physical or medical concerns about a child, young person or young adult you should take them to the nearest Accident and Emergency Department or call 999 for an ambulance. If the hospital feels that their injuries or medical concerns are a result of serious mental health or emotional difficulties, the staff will make an urgent referral to Child and Adolescent Mental Health Services (CAMHS).

When the child/young person is medically fit, the Urgent Response clinician will arrange for you and any other relevant agencies to join them in an assessment at the hospital. The clinician will particularly focus on the child/young person’s current mental state and any risk to self or others.

If you have increasing concerns about your child’s mental or emotional wellbeing, but there appear to be no immediate risks, you can contact their GP for an emergency appointment for further advice. If necessary, the GP will immediately refer your child to CAMHS services for an urgent assessment.

Who can Help?

If you are unsure about your referral or would like some support please call our Just One Number on 0300 300 0123. Our opening hours are 8am-6pm Monday-Friday (excluding bank holidays).