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Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

               

CLICK HERE TO COMPLETE AN ONLINE SURVEY

              

 

If you want more information, take a look at our service user information leaflet

Alternatively, please send your compliments to:

FREEPOST
Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call 0300 123 1000 or email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

Complaints 
If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right, as soon as possible.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Our complaints team can be contacted via ccs.complaints@nhs.net or tel: 01480 398799 or 07951 498777

We view complaints and feedback positively using them as an opportunity to improve services.

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  • RT @FISnorfolk: https://t.co/T4ZerO06ZW NorfolkCYP / 20 August 2019
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