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Compliments

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 
               

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Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call: 0300 131 1000

Emailccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Phone: 0300 555 5544 or 07951 498777

Email: ccs.complaints@nhs.net

We view complaints and feedback positively using them as an opportunity to improve services.

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  • @homestartnor Thank you! 👏😊⭐️ NorfolkCYP / 02 March 2021
  • 💡👶Talking and playing with your baby has so many benefits! Learn how to build their confidence, talk, sing and read… https://t.co/KeLswuqgFn NorfolkCYP / 02 March 2021
  • RT @NorfolkCC: Worried your little one hasn't been getting the social interaction they need? 👶 Our @norfolklibs have activities to boost l… NorfolkCYP / 02 March 2021
  • 🏫📚✏️Going back to school after the coronavirus lockdown might make some children feel a bit nervous. Parents may ha… https://t.co/Z7Wt7j0Nh5 NorfolkCYP / 02 March 2021
  • RT @MillenniumLib: Did you know? You can find @NorfolkLibs Bounce & Rhyme sessions on YouTube! We know you can't come to us, so we bring so… NorfolkCYP / 02 March 2021
  • RT @NorfolkCC: Our parents’ webinar this Thursday ⏰ will aim to help you support your child by building resilience, de-escalate conflict an… NorfolkCYP / 02 March 2021
  • Take a look at our specifically developed communication quiz to help parents understand where their child is up to… https://t.co/YBX0ZypJ1A NorfolkCYP / 02 March 2021
  • RT @NorfolkCC: Today we launch our Talk & Play campaign to support child speech & language development.👶 Whether you have a baby, toddler… NorfolkCYP / 01 March 2021
  • RT @NHSNWCCG: We're celebrating the important work our carers do this week. Both paid and unpaid. Thank you. #NationalCarersWeek 👇🏼👇🏼 NorfolkCYP / 01 March 2021
  • @NorfolkCC @EastCoastCH @FISnorfolk @NorfolkLibs NorfolkCYP / 01 March 2021

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