Activate ReciteMe accessibility assistance Print this page
  • Home
  • Compliments & Complaints

Compliments

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 
               

CLICK HERE TO COMPLETE AN ONLINE SURVEY

              

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call: 0300 131 1000

Emailccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Phone: 0300 555 5544 or 07951 498777

Email: ccs.complaints@nhs.net

We view complaints and feedback positively using them as an opportunity to improve services.

Log In / Create an account

  • @ccs_nhst @StClements @ChatHealthNHS NorfolkCYP / 27 October 2021
  • 🚋 Trains reach speeds of 125mph. It might be too late by the time you hear them coming. Make sure children and youn… https://t.co/GLCoKCECFP NorfolkCYP / 27 October 2021
  • 👏 📱 💬 We are excited to have the students at St Clements High join us as #ChatHealth Ambassadors, and have more you… https://t.co/5ebLzEBPO8 NorfolkCYP / 27 October 2021
  • RT @FISnorfolk: If you know a new parent in #Norfolk who's feeling low, alone or overwhelmed, the ECFS's group activities or one-to-one sup… NorfolkCYP / 27 October 2021
  • RT @CCSNHSResearch: @uniofeastanglia @UeaMed @AddictionUea are working with Norfolk health visiting services to deliver Babybreathe: an inn… NorfolkCYP / 26 October 2021
  • ⚠️ This half term make sure your children and teens know the dangers of hanging out and playing near railways. Find… https://t.co/TD3102L67M NorfolkCYP / 26 October 2021
  • RT @ccs_nhst: Large-scale #CovidVaccination sites across #Norfolk & #Waveney have extended their opening hours to make it even easier for p… NorfolkCYP / 25 October 2021
  • 💬 #ChatHealthNorfolk is here all through half term if your teen aged 11-19 needs someone to talk to. Just get them… https://t.co/ga5heExbGh NorfolkCYP / 25 October 2021
  • We are still here, but we do get quite busy! You can leave us a voicemail, text us on 07520631590 or search on… https://t.co/RjddHF8NUP NorfolkCYP / 25 October 2021
  • 👉Norfolk Professionals! You can have FREE access to online Solihull courses designed for professionals. Visit… https://t.co/Qw1hjcfMC1 NorfolkCYP / 22 October 2021

Our Partners

Close the mobile menu