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Compliments

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 
               

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Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call: 0300 131 1000

Emailccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Phone: 0300 555 5544 or 07951 498777

Email: ccs.complaints@nhs.net

We view complaints and feedback positively using them as an opportunity to improve services.

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  • RT @ToftwoodFedera1: Tips for supporting an anxious child or teenager. https://t.co/GLaYzJIA36 NorfolkCYP / 14 May 2021
  • RT @NorfolkCC: Our @Norfolktrails are the perfect way to #ConnectWithNature this #MentalHealthAwarenessWeek.🐚 The forecast may not be amaz… NorfolkCYP / 14 May 2021
  • If you haven't seen our latest updates yet have a look here: https://t.co/9GXOpbwaAn Find out about our new referr… https://t.co/5Kg8QU240i NorfolkCYP / 14 May 2021
  • #SaferSleepNorfolk https://t.co/cyze6wSiA0 NorfolkCYP / 13 May 2021
  • 👉We are seeking 2 highly motivated Family Public Health Nurses to work as part of our 0-19 Healthy Child Programme… https://t.co/68JAMVu13F NorfolkCYP / 13 May 2021
  • @NorfolkLibs @NorfolkCC @FISnorfolk @NHSNWCCG @NorfolkLSCP @Norfolklearn @ECFSNorfolk @MumblerNorwich NorfolkCYP / 13 May 2021
  • Being active and getting outdoors is great for your mental health! We have ideas on getting the whole family out an… https://t.co/mimWNHcJXP NorfolkCYP / 13 May 2021
  • ⭐️Check out our latest updates for our professional partners, stakeholders and colleagues! Includes referrals, new… https://t.co/bqITl2lZWV NorfolkCYP / 13 May 2021
  • RT @ccs_nhst: Super #CCSFeedback for our @NorfolkCYP health visitor's support both pre and during the #Covid19 pandemic - well done! 👏👏👏 #T… NorfolkCYP / 13 May 2021
  • RT @AnnaCGill: On our call with @NorfolkCYP we were delighted to receive this feedback to the Trust from a staff member in this amazing tea… NorfolkCYP / 13 May 2021

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