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Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

               

CLICK HERE TO COMPLETE AN ONLINE SURVEY

              

 

If you want more information, take a look at our service user information leaflet

Alternatively, please send your compliments to:

FREEPOST
Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call 0300 123 1000 or email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

Complaints 
If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right, as soon as possible.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Our complaints team can be contacted via ccs.complaints@nhs.net or tel: 01480 398799 or 07951 498777

We view complaints and feedback positively using them as an opportunity to improve services.

  • RT @EveryChildWales: Breast milk is filled with special antibodies that help fight infection and cut down on swelling in the breast. #Breas… NorfolkCYP / 24 May 2019
  • Have you heard the Health Uncovered podcast series with Cel Spellman? The episode topics include mental health, dr… https://t.co/ee0wdBLXtM NorfolkCYP / 24 May 2019
  • RT @ccs_nhst: 📢 Our staff awards nominations close next week and we want to shout about the great work our staff do. Make sure to get your… NorfolkCYP / 23 May 2019
  • Some great feedback for our 5-19 city team! #GoTeamCCS #CCSFeedback https://t.co/ZRQySSrCWe NorfolkCYP / 23 May 2019
  • It's #WalkToSchoolWeek! Our Move More pages are full of information and advice on getting the whole family more act… https://t.co/asdw56LfIM NorfolkCYP / 23 May 2019
  • RT @nancycampen: Great feedback for ⁦@ImmsNorfolk ⁦@ccs_nhst⁩ today from YP👏👏Thank you to Thorpe St Andrew High School for supporting the s… NorfolkCYP / 22 May 2019
  • Our team are at Norwich Castle Mall today for a drop in and play session with Get Me Out of These Four Walls to pro… https://t.co/jH3mKnsMtx NorfolkCYP / 22 May 2019
  • RT @ccs_nhst: It’s @livingstreets #WalkToSchoolWeek so why not start your day with a stroll today! 🚶‍♀️ 🚶‍♂️ Join the thousands of pupils &… NorfolkCYP / 22 May 2019
  • WE NEED YOUR FEEDBACK! Please let us know how you would like us to offer our routine appointments! CLICK HERE:… https://t.co/xcUAPmQA47 NorfolkCYP / 22 May 2019
  • Breckland area mums! Did you know there is a Breastfeeding café in Attleborough Enterprise Centre, Church Street NR… https://t.co/sTXeAVgblG NorfolkCYP / 22 May 2019

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