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Compliments

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 
               

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Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call: 0300 131 1000

Emailccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Phone: 0300 555 5544 or 07951 498777

Email: ccs.complaints@nhs.net

We view complaints and feedback positively using them as an opportunity to improve services.

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  • We are absolutely over the moon to share the fantastic news that ChatHealth won the ‘Nursing in Mental Health’ awar… https://t.co/OT5Vx3PSju NorfolkCYP / 30 November 2020
  • RT @LullabyTrust: Sofas and armchairs are not safe for sleeping babies. The safest place to put your baby down to sleep is on their back… NorfolkCYP / 30 November 2020
  • If you need to speak with a Health Visitor/School Nurse or change an appointment, give the Just One Number team a c… https://t.co/aTIzJzfM7M NorfolkCYP / 28 November 2020
  • Did you know if you live in Norfolk you can have FREE access to Solihull Online Learning? The course is perfect for… https://t.co/g9kOmu1kPc NorfolkCYP / 27 November 2020
  • We were awarded the Carer Friendly Tick in Februrary 2020 and we are commited to supporting young carers in Norfolk… https://t.co/pga6P3kciV NorfolkCYP / 26 November 2020
  • Young carers have been impacted by the COVID-19 pandemic - make sure you know about emergency planning. Find out mo… https://t.co/fkls8A0XeX NorfolkCYP / 26 November 2020
  • These are unusual times for families. If you need help or support then call us on 0300 300 0123 or visit… https://t.co/wKTDLgaCad NorfolkCYP / 26 November 2020
  • Today is #CarersRightsDay2020 Whether you are a new carer or have been caring for someone for a while, it’s importa… https://t.co/B1GRG8E8cn NorfolkCYP / 26 November 2020
  • #CarersRightsDay2020 https://t.co/5PFwIauRB6 NorfolkCYP / 26 November 2020
  • Norfolk parents text parentline for health advice about their child aged 0-19. Mon - Fri 8am - 6pm on 07520631590… https://t.co/y8qZveduvm NorfolkCYP / 26 November 2020

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