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Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

               

CLICK HERE TO COMPLETE AN ONLINE SURVEY

              

 

If you want more information, take a look at our service user information leaflet

Alternatively, please send your compliments to:

FREEPOST
Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Call 0300 123 1000 or email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

Complaints 
If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right, as soon as possible.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team (see above) or you can choose to make a formal complaint.

Our complaints team can be contacted via ccs.complaints@nhs.net or tel: 01480 398799 or 07951 498777

We view complaints and feedback positively using them as an opportunity to improve services.

  • RT @NorfolkCC: Libraries in Norfolk are more relevant than ever – helping people stay well, find work and update their skills – a new repor… NorfolkCYP / 21 February 2020
  • RT @ccs_nhst: 📢📢Attention all #NHS staff!📢📢 Don't forget to let your patients know about the National Data Opt-Out by March 2020! Click her… NorfolkCYP / 21 February 2020
  • Today is #LoveYourPetDay! For many people, pets are a big part of the family! We have a page dedicated on… https://t.co/kvAWyjcV6m NorfolkCYP / 20 February 2020
  • Wellbeing Webinar for Parents! Self refer here: https://t.co/XKw7JLMxo3 or speak to your health visitor! https://t.co/PnzYwmy5CL NorfolkCYP / 20 February 2020
  • We had this photo sent in from some soon to be parents who had the brilliant idea of loading up the Pathway to Pare… https://t.co/RFejHrcR9o NorfolkCYP / 19 February 2020
  • Do you want to connect with other local parents? Sign up to HealthUnlocked and get involved with our online communi… https://t.co/VQFr22jL1r NorfolkCYP / 19 February 2020
  • Session 2 of our pathway to parenting online course covers feeding and caring for your new baby! Watch the videos o… https://t.co/XUadxLn9tb NorfolkCYP / 18 February 2020
  • What another fantastic result in our staff survey 🥳🥳🥳🥳 @NorfolkCC @SJ_LS @NorthNorfolkCCG @SouthNorfolkCCG… https://t.co/GFankJKLqL NorfolkCYP / 18 February 2020
  • Happy half-term! If you are 11-19 and need advice, #ChatHealthNorfolk is still available to text. Just TEXT 074806… https://t.co/tZtEmfkOWo NorfolkCYP / 18 February 2020
  • No time to call? You can send a text to #Parentline and one of our clinicians can offer you advice over text. Just… https://t.co/mQQuMbjGyV NorfolkCYP / 17 February 2020

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