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Your Data

This is not a privacy notice. You can find that here: https://www.justonenorfolk.nhs.uk/cambridgeshire-community-services-privacy-notice.

What data do we ask for?

When creating your account on Just One Norfolk we ask for:

  • Name
  • Date of birth
  • Postcode
  • Phone number
  • Your contact preferences E.g. would you like to receive emails or text messages about www.JustOneNorfolk.nhs.uk 

Why we need this data and what we use it for?

  • Justonenorfolk.nhs.uk is for Norfolk families

This website has been developed as a local resource relevant to Norfolk families and we need to check that users are living in the Norfolk area.

  • Interactive Features

Many of our specialist resources such as questionnaires, webinars and self-assessments need an account area to store results and target relevant resources for users. Without this, these interactive functions do not work.

  • Linking to Health Records

This information helps our clinicians in the Norfolk Children & Young People’s Health Services match up health records with your online account. Matching up the information allows clinicians to suggest resources on the site and provides important context when advising. It also supports tailoring of visits if a health practitioner is seeing or speaking with a family. 

  • Clinical Intervention

The information stored in justonenorfolk.nhs.uk can help guide clinical interventions; this is mostly likely to occur when linking with health records. However this could also be through digital clinical interventions via special features from the website, such as targeted webinars that we think will be helpful to you.

  • Anonymised Health Profiling Across Norfolk

This is where we take the results and preferences stored in accounts, remove the identifiable information such as name, date of birth, email address and phone number. We then use it alongside other anonymised data from other users accounts so that we can understand what the different health issues are in different parts of Norfolk.

How long will we store the data for?

We will store your data for at least 5 years, after this time period we will complete audits to remove any unused or dormant accounts. You will be notified before any deletion using the email address you provided when creating an account.

What to do if you don’t want your data to be used?

In order for the account area to function properly, we require all the personal data we have asked for to enable any one of the stated uses.

This means it is not possible to choose between different uses of your data. If you do not want your data to not be used for any one function, the only you will need to request the deletion of your account and all the data it holds.

If you have any issues or concerns about the use of your data please contact us using the contact us page.

How to delete your account?

Please contact us using the contact us page and we will be able to complete the deletion, this will be followed up with a confirmation email.

Any further questions?

Please contact us via the contact us page.

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