Activate ReciteMe accessibility assistance Download this page Print this page

Our Essential Services

Due to the current situation with Coronavirus (COVID-19), we have had to make some changes to the way we work in the community. We want ensure that the families, children and young people that really need our support can still access help.

As of Monday 23 March 2020, we will only be providing services that all the NHS have agreed are essential for families. In Norfolk these are:

Just One Number 0300 300 0123

This is our phone service that is available from Monday – Friday 8am to 6pm (9am to 1pm on Saturdays).

The Just One Number team can help you by providing health advice and information about your baby, child or young person. Just call 0300 300 0123 with any health questions or concerns you may have.

The phone line can get very busy sometimes but you can leave a voicemail with your details, and a member of the team will call you back as soon as possible.


Parentline 07520 631590

This is our text messaging advice service for Norfolk parents/carers of 0 - 19 year olds.

If you need advice about your child or young person’s health or wellbeing, simply send a text and one of our team will text you back with advice. 

All you need to do is text 07520 631590 to start a conversation.

Just One Norfolk

This is our digital platform which provides all sorts of advice, information and support for you, your baby, child and young person. It has advice and ideas of how to manage during the current coronavirus pandemic as well as links through to other people and services.

There is an online parent to parent community as well as online learning activities and self-assessment tools. If you need support about a particular issue simply use the search bar to find what you are looking for. You can also create an account so you can watch your confidence and knowledge improve as you learn more. 

All this information is free, clinically approved by the NHS and available 24/7.

Antenatal Visit

A health visitor will arrange a phone contact with you after you are 28 weeks pregnant.

They will ask you about your feelings about the pregnancy, your health, and your unborn baby’s health and development. This contact will enable us to get to know you and your family, and it is also a chance for you to ask any questions you may have or to discuss any worries and concerns.

If you or your midwife think you need more support the heath visitor will talk to about how we can best offer this.


Pathway to Parenting (P2P)

Pathway to Parenting (P2P) is an antenatal programme for parents to be.

It helps you think about the development of your unborn baby and the first few weeks after birth. It includes how things may change when you become a parent and some of the practical skills you might need to care for your baby. There are lots of ideas and activities to support families.

This course is only available digitally. 

New Birth Visit

A Health Visitor will arrange to make a phone contact with you between 10 and 14 days after your baby has been born.

This is to find out how you are feeling and to discuss the health and wellbeing of your new baby and your family. The Health Visitor can support you with advice and information about caring for your new baby, advice on feeding and safe sleeping, crying, immunisations, and any other health issues relating to your family.

If you need more support the heath visitor will talk to about how we can best offer this.


Health Unlocked

This is our online parent support forum, where families can talk and support each other by sharing their individual experiences.

This is also where families can get involved in creating content to go on Just One Norfolk. If we are missing information on particular subjects let us know and we can look into building it for you.

Services for 11 - 19 year olds

ChatHealth 07480 635060

This is our text messaging service for aged 11- 19 years old.

It is run by our 5-19 team in the Norfolk Healthy Child Programme. From 9am to 5pm Monday to Friday ChatHealth has experienced clinicians online waiting to answer and deal with any messages from young people.

All you need to do is text 07480 635060 to start a conversation.

16-19 Health Passport App

The Just1Norfolk Health Passport has been developed to support Norfolk 16-19 year olds make the transition into adulthood and to help young people become more independent with their own health needs. The app provides general health information and advice on a variety of topics! 

*Click Here* to download from the Apple app store.

*Click Here* to download from Google Play store. 


Families who need more help and support

Our staff will keep in contact with you but if you need to speak to anyone please call us on 0300 300 0123.

Families want their children to have happy and healthy childhoods but sometimes they need more support to do this. We all have a duty to protect children and this section will help you to access support if you are concerned that a child or young person is at risk of harm. *Click Here* for safeguarding information.

***All other services will pause until the NHS tells us we can start them again***

Close the mobile menu