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Our Essential Services

Due to the current situation with Coronavirus (COVID-19), we have had to make some changes to the way we work in the community. We want to ensure that the families, children and young people that really need our support can still access help.

From 1st June 2020, we have updated the services that the NHS has agreed are essential for families. In Norfolk these are:

Just One Number 0300 300 0123

This is our phone service that is available from Monday – Friday 8am to 6pm (9am to 1pm on Saturdays).

The Just One Number team can help you by providing health advice and information about your baby, child or young person. Just call 0300 300 0123 with any health questions or concerns you may have.

The phone line can get very busy sometimes but you can leave a voicemail with your details, and a member of the team will call you back as soon as possible.

 

Parentline 07520 631590

This is our text messaging advice service for Norfolk parents/carers of 0 - 19 year olds.

If you need advice about your child or young person’s health or wellbeing, simply send a text and one of our team will text you back with advice. 

All you need to do is text 07520 631590 to start a conversation.

Just One Norfolk

This is our digital platform which provides all sorts of advice, information and support for you, your baby, child and young person. It has advice and ideas of how to manage during the current coronavirus pandemic as well as links through to other people and services.

There is an online parent to parent community as well as online learning activities and self-assessment tools. If you need support about a particular issue simply use the search bar to find what you are looking for. You can also create an account so you can watch your confidence and knowledge improve as you learn more. 

All this information is free, clinically approved by the NHS and available 24/7.

Antenatal Visit

We will contact you to arrange a phone or video call with a health visitor after you are 28 weeks pregnant.

They will ask you about your feelings about the pregnancy, your health, and your unborn baby’s health and development. This contact will enable us to get to know you and your family, and it is also a chance for you to ask any questions you may have or to discuss any worries and concerns.

If you or your midwife think you need more support the heath visitor will talk to about how we can best offer this.

 

Pathway to Parenting (P2P)

Pathway to Parenting (P2P) is an antenatal programme for parents to be.

It helps you think about the development of your unborn baby and the first few weeks after birth. It includes how things may change when you become a parent and some of the practical skills you might need to care for your baby. There are lots of ideas and activities to support families.

This course is only available digitally. 

New Birth Visit

We will contact you to arrange a phone or video call with a health visitor between 10 and 14 days after your baby has been born.

This is to find out how you are feeling and to discuss the health and wellbeing of your new baby and your family. The Health Visitor can support you with advice and information about caring for your new baby, advice on feeding and safe sleeping, crying, immunisations, and any other health issues relating to your family.

If you need more support the heath visitor will talk to about how we can best offer this.

 

6 - 8 Week Review

We will contact you to arrange a phone or video call with a health visitor for when your baby is around 6 - 8 weeks old.

This is to discuss again how you are feeling and the health and wellbeing of your baby and your family. The Health Visitor can support you with advice and information about caring for your baby, developmental changes you might be seeing, advice on feeding and safe sleeping, crying, immunisations, and any other health issues relating to your family.

If you need more support the heath visitor will talk to about how we can best offer this.

 

Infant Feeding Support

If you would like support with infant feeding please call Just One Number on 0300 300 0123 or speak to your health visitor during other appointments. The team will be to discuss the support available from our infant feeding champions. 

Infant feeding champions are able to offer both video or telephone appointments. 

3 - 4 Month and 6 - 9 Month Contacts

For now we will be contacting families when babies are between 3 - 4 months and 6 - 9 months old. 

This is to remind families our services are still here if you need us and how to access further support if needed. 

School Readiness and Starting School

Starting school is a big milestone for children. They are probably ready for this next step and will enjoy the learning and the new experiences being at school will offer. Lots of children make the move to reception class smoothly and enjoy the beginning of their school days, for some the transition can be more difficult.

We have a lot of information here on Just One Norfolk to help you to prepare your child for school. Try the online 'Starting School' quiz. Answer questions about your child and the results you get will include information most useful for your family. 

For now our staff will be contacting families whose children are due to start school in September 2020, to talk about the quiz and and also about our other services for school age children. 

 

Health Unlocked

This is our online parent support forum, where families can talk and support each other by sharing their individual experiences.

This is also where families can get involved in creating content to go on Just One Norfolk. If we are missing information on particular subjects let us know and we can look into building it for you.

Services for 11 - 19 year olds

Starting High School

It is recognised that transition to high school is a big event for children and families. It signals a time when children are changing developmentally and starting to become more independent. 

It is normal to have a few worries and nerves but most children cope well with starting high school. To support you we have a lot of information here on Just One Norfolk. We have also created a quiz to work through that provides a fun way to explore together with your child some of the new experiences they may face.

 

 

ChatHealth 07480 635060

This is our text messaging service for aged 11- 19 years old.

It is run by our 5-19 team in the Norfolk Healthy Child Programme. From 9am to 5pm Monday to Friday ChatHealth has experienced clinicians online waiting to answer and deal with any messages from young people.

All you need to do is text 07480 635060 to start a conversation.

16-19 Health Passport App

The Just1Norfolk Health Passport has been developed to support Norfolk 16-19 year olds make the transition into adulthood and to help young people become more independent with their own health needs. The app provides general health information and advice on a variety of topics! 

*Click Here* to download from the Apple app store.

*Click Here* to download from Google Play store. 

 

Families who need more help and support

Our staff will keep in contact with you but if you need to speak to anyone please call us on 0300 300 0123.

Families want their children to have happy and healthy childhoods but sometimes they need more support to do this. We all have a duty to protect children and this section will help you to access support if you are concerned that a child or young person is at risk of harm. *Click Here* for safeguarding information.

***All other services will pause until the NHS tells us we can start them again***

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