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Just One Number and Parentline

Just One Number is our single point of access for all Norfolk Healthy Child Programme services. Find out more about the care we can offer for you and your child from age 0-19 here.

You can get in touch with Just One Number by calling 0300 300 0123.

Your call might be for an appointment change, or you might have a parenting question or a worry about your child’s physical or emotional health. Whatever your reason to call, our team are here to help you.

Opening hours

Monday: 8:00am - 6:00pm

Tuesday: 8:00am - 6:00pm

Wednesday: 8:00am - 6:00pm

Thursday: 8:00am - 6:00pm

Friday: 8:00am - 6:00pm

Saturday: 9:00am  - 1:00pm

Sunday: CLOSED

The phone line can get very busy sometimes but if you leave a voicemail with your contact details, a member of the team will call you back as soon as possible.

 

Parentline 07520 631590

Parentline is our text service for parents/carers to get in touch about any parenting questions or concerns.

You might find it hard to call in to Just One Number during opening hours, or you may just prefer to chat by text with a health professional.

If you need advice about your child or young person’s health or wellbeing, simply send a text and one of our team will text you back.

You can text at anytime on 07520 631590. A health professional from the 0-19 team will reply during our opening times. You can have the whole conversation by text if that works best for you, or the practitioner can call you.

Opening hours

Monday: 8:00am - 6:00pm

Tuesday: 8:00am - 6:00pm

Wednesday: 8:00am - 6:00pm

Thursday: 8:00am - 6:00pm

Friday: 8:00am - 6:00pm

Saturday: 9:00am  - 1:00pm

Sunday: CLOSED

 

What to expect

When you call one of our skilled admin team will ask you for your child’s details (or yours if you are pregnant). 

  • The team will ask for a brief idea of why you are calling. If it is to change an appointment or leave a message for one of our team they can do this for you there and then.
  • If you need more specialist advice they will direct you to a health professional who can help. We have health visitors, assistant practitioners, 5-19 practitioners as well as specialist emotional health and healthy lifestyle staff available to talk to you.
  • If the right practitioner to help you is busy on another call - you can hold, or they will call you back at a good time for you.
  • The practitioner will talk to you about your reason for calling. They can give advice and think with you what might be the next best steps to take to help you and your child. They can email you helpful written information and links to useful websites too.
  • They can talk to you about other services that might help. They will give you contact details or make necessary referrals if you agree it would be helpful.

Sometimes your concern might not be able to be fully sorted over the phone. If this is the case the team can refer you for further support with one of the Healthy Child Programme Team.

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