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Healthy Child Programme 0-5 Services During COVID

Due to the current situation with Coronavirus (COVID-19), we have had to make some changes to the way we work in the community. We want to ensure that the families, children and young people that really need our support can still access help.

From 1st October 2020, we have updated the services that the NHS has agreed are essential for families. 

From 1st January 2021, we will contact you if we need to make any changes to your current planned appointments.

Planned Appointments

Home Visits

  • During the COVID pandemic home visits will be kept as short as possible. You might find it helpful to make a list beforehand of any main questions or concerns.
  • Our staff will be wearing PPE; masks, aprons and gloves. We would be grateful if adults present for the visit wear a mask and if you could limit the number of people present in the room.
  • Please put any dogs in another room before you open the door. They are sometimes confused and may react unpredictably when visitors wear masks.

Video Appointments

  • Video appointments are completed using a secure NHS platform.
  • Visit our video appointment page to find out more or join your appointment. 

Just One Number & Parentline

Our Healthy Child Programme team can help you by providing health advice and information about your baby, child or young person. They are able to support you over the telephone, video call or text. Just call 0300 300 0123 or text 07520 631590 with any questions or concerns about your child's health, wellbeing or development. You can also call Just One Number to change appointments or update your contact details.

This service is available from Monday – Friday 8am to 6pm and 9am to 1pm on Saturdays. The phone line can get very busy sometimes but you can leave a voicemail with your details, and a member of the team will call you back as soon as possible.

Antenatal Visit

Once your midwife has told us that you are expecting a baby, we will contact you to offer an appointment with a health visitor after you are 28 weeks pregnant. The appointment will be either a video call or a home visit.

They will ask you about your feelings about the pregnancy, your health, and your unborn baby’s health and development. This contact will enable us to get to know you and your family, and it is also a chance for you to ask any questions you may have or to discuss any worries and concerns.

If you or your midwife think you need more support the heath visitor will talk to about how we can best offer this.

Pathway to Parenting (P2P)

Pathway to Parenting (P2P) is an antenatal programme for parents to be.

It helps you think about the development of your unborn baby and the first few weeks after birth. It includes how things may change when you become a parent and some of the practical skills you might need to care for your baby. There are lots of ideas and activities to support families.

This course is only available digitally. 

New Birth Visit

We will contact you to arrange an appointment with a health visitor between 10 and 14 days after your baby has been born. During COVID your appointment may take place up to 21 days after your baby has been born. The appointment will be either a video call or a home visit.

This is to find out how you are feeling and to discuss the health and wellbeing of your new baby and your family. The Health Visitor can support you with advice and information about caring for your new baby, advice on feeding and safe sleeping, crying, immunisations, and any other health issues relating to your family.

If you need more support the heath visitor will talk to about how we can best offer this.

6 - 8 Week Review

This appointment with a member of the Healthy Child Programme team will take place when your baby is around 6 - 8 weeks old. During COVID your appointment may take place up to 12 weeks after your baby has been born. The appointment will be either a video call or a home visit.

This is to discuss again how you are feeling and the health and wellbeing of your baby and your family. We can support you with advice and information about caring for your baby, developmental changes you might be seeing, advice on feeding and safe sleeping, crying, immunisations, and any other health issues relating to your family.

If you need more support we will talk to about how we can best offer this.

Infant Feeding Support

If you would like support with infant feeding please call Just One Number on 0300 300 0123 or speak to your health visitor during other appointments. The team will be to discuss the support available from our infant feeding champions. 

Infant feeding champions are able to offer both video or telephone appointments. 

3 - 4 Month Contact

When your baby reaches around 3 - 4 months old we will send you a letter, either by email or in the post. We do this because we know this is a time when lots of changes are coming up for your baby developmentally.

This letter is also to remind families our services are still here for you and how to access further support if needed.

1 Year Review

When your child is around 1 years old we will send you a text message or letter by email or in the post. We will ask you to complete a questionnaire about your child's development. This will help you to think about the stage your child is at and what you can do to help their development.

Remember that all children develop at their own pace and if you have any concerns about your child’s progress, or if your child has any specific health or development needs, you can contact our Just One Number team for support and advice at any time.

2.5 Year Review

When your child is around 2 and a half years old we will send you a text message or letter by email or in the post. We will ask you to complete another questionnaire about your child's development. This will help you to think about the stage your child is at and what you can do to help their development.

If you have any concerns about your child’s progress, or if your child has any specific health or development needs, a member of our team can offer further assessment and advice.

School Readiness & Starting School

Starting school is a big milestone for children. They are probably ready for this next step and will enjoy the learning and the new experiences being at school will offer. Lots of children make the move to reception class smoothly and enjoy the beginning of their school days, for some the transition can be more difficult. 

To support you we have a lot of information here on Just One Norfolk. We have also created a quiz to work through and the results you get will include information most useful for your family. 

We know everything's a little bit different this year so Norfolk children, families and professionals have helped us put together lots of extra information and advice to support families with the transition. 

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