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Special Educational Needs

A child or young person has special educational needs and disabilities if they have a learning difficulty and/or a disability that means they need special health and education support, we shorten this to SEND.

All children and young people have the right to access their education and to reach their potential. Schools must make all reasonable adjustments to meet individual needs.

This might include;

  • Provision of auxiliary aids.
  • Additional support services.

This is to ensure that disabled children and young people are not at a substantial disadvantage compared with their peers.

Schools and colleges should know precisely where children and young people with SEN are in their learning and development.

They should;

  • Ensure decisions are informed by the insights of parents and those of children and young people themselves.
  • Have high ambitions and set stretching targets for them.
  • Track their progress towards these goals .
  • Keep under review the additional or different provision that is made for them.
  • Promote positive outcomes in the wider areas of personal and social development.

Always check that the approaches used are based on the best possible evidence and are having the required impact on progress.

  • If a child or young person with special educational needs and / or disabilities is attending, or is about to attend your school gathering information is key. This will help you understand the challenges the child may face in school.

    • Parents / Carers are the experts in their own child and it is important that a positive home to school relationship is established from the beginning wherever possible.
    • A meeting with parents / Carers and the student should happen at the earliest opportunity.
    • Liaising with any previous educational setting can make for a smooth handover and a better understanding of how the child’s needs impact them day to day.

    There may be a range of other professionals involved in the child’s care. With the consent of parents and carers contacting them can help build a clear picture of how best to support the child.

    Your school’s SENCo will be able to offer support to the wider team and coordinate involved professionals.

    There may be a requirement for additional training to meet the child’s needs and to ensure staff safety.

    Regular review of the plan and how well this is meeting the child’s needs - which may change over time, is important.

    There is more helpful information on our Pupils with Health Needs and Intimate Care pages.

  • When expected progress is not met despite the setting haven taken action to identify, assess and meet the special educational needs of the child, the child has not made expected progress, the setting should consider requesting an Education Health and Care needs Assessment.

    • This will describe a child’s special educational needs (SEN) and the help (provision) that will be necessary to meet them.
    • An EHCP includes any health and social needs related to their SEN to ensure support is made available for this.
    • It is a legal document written by the Local Authority.

    It is intended to ensure that children and young people with an EHCP receive the support they need. The special educational needs provision stated in an EHCP must be provided.

    Looked After Children

    Local authorities should be particularly aware of the need to avoid any delays for looked after children and carry out the EHC assessment in the shortest possible timescale.

    Addressing a looked after child's special educational needs will be a crucial part of avoiding breakdown in their care placement.

  • 'All Our Health' free, bite-sized e-learning sessions (Public Health England) - to improve the knowledge, confidence and skills of health and care professionals in preventing illness, protecting health and promoting wellbeing.

    The sessions cover some of the biggest issues in public health including;

    • Childhood obesity 
    • Pollution
    • Alcohol misuse
    • Antimicrobial Resistance (AMR)

    They contain signposting to trusted sources of helpful evidence, guidance and support to help professionals embed prevention in their everyday practice.

    Shelf Help:

    • Putting on the Brakes, Understanding and Taking Control of your ADD or ADHD - Patricia Quinn & Judith Stern.
    • Freaks, Geeks and Aspergers Syndrome - Luke Jackson.
    • The Reason I Jump - Naoki Higashida.


How Can We Help?

Just One Number Call to speak to a health professional by phoning 0300 300 0123. They will be able to provide initial advice and support and guide next steps with us or signpost you to other more relevant agencies and professionals. It is available 08.00 to 18.00 Monday to Friday and 09.00 to 13.00 on Saturdays.

Referrals for support are made by contacting Just One Number on 0300 300 0123. Please make sure you have the consent of the parent and / or young person before you make a referral to us. You do not need to fill out any paperwork prior to this call.

Referrals are made via the telephone to enable us to have an informative conversation with you at the point of referral so we can ensure we have all the required information for early triage and assessment of the child, young person or family. This will ensure the referral gets managed by the appropriate team in a more timely way or we can signpost you to a more appropriate service.

ChatHealth Children and Young people can access us through our text messaging service on 07480635060. They will be able to discuss any health concerns with one of our Practitioners and also be able to request an appointment if they would prefer to meet with us.

Parent Line Parents can access our services by texting our number 07520631590 . This allows them to access the advice and support from a clinician about any health issues affecting their children aged 0-19.

Just One Norfolk Health Passport app Young people age 16-19 can download this app on Apple or Android phones. It provides young people age 16-19 with general health information and advice to increase health literacy. It signposts to services and promotes self care. It aims to increase resilience and wellbeing and to find out how to access health services.

Health Unlocked Parents can be signposted to this. It is a carefully monitored online community forum which allows local parents and carers to talk with each other regarding issues affecting their children. This can be accessed through our Just One Norfolk website.

Solihull Parenting Online For our Norfolk parents there is the opportunity to access this free of charge through Just One Norfolk. It supports parents in understanding their children from 0-19 via 4 modules. Staff working with children and families will also benefit from this – or they can book to do the two day Solihull Training provided by our service by contacting While COVID-19 restrictions are in place please contact Karin Bibby to register your interest in virtual training as this becomes available.


Helpful Pages to Share with Families

  • RT @VisionNorfolk: LAST CALL for this month's Parent and Toddler Group: Wednesday 26th January 10.30am-12 noon. Venue: Vision Norfolk Norw… NorfolkCYP / 25 January 2022
  • Norfolk Professionals! Have you completed the FREE Solihull courses yet? and choose profess… NorfolkCYP / 24 January 2022
  • ☎️ 💻 ⭐ #WeAreStillHere if you need us! You can text us on Parentline, ChatHealth, visit us at… NorfolkCYP / 24 January 2022
  • Find out more and apply: 😃 NorfolkCYP / 21 January 2022
  • Parentline is here for you. Send a text and get a response from a clinician. Mon - Fri 8am - 6pm and Sat 9am - 1pm… NorfolkCYP / 21 January 2022
  • RT @ccs_nhst: This week is #CervicalCancerPreventionWeek 💗. Cervical screening can stop cervical cancer, but it isn’t always easy. If you h… NorfolkCYP / 19 January 2022
  • RT @NHSHealthyStart: In order to use your new Healthy Start card to redeem healthy food and milk, you must activate your card first. Activ… NorfolkCYP / 18 January 2022
  • There's lots of ways we can help you if you need us. You can search on for any health or de… NorfolkCYP / 18 January 2022
  • Tonight 7pm! Book a free place here: NorfolkCYP / 18 January 2022
  • RT @cherylallright: Kooth #supports multi-agency working with no waiting lists & no referrals! @NHS @NHSuk @NHSCambs… NorfolkCYP / 18 January 2022

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