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Intimate Care

Intimate care is defined as ‘any care which involves washing, touching or carrying out an invasive procedure that most children and young people carry out for themselves’. Some children may need support in the short term, for others this will be an ongoing issue.

Some children will have additional toileting needs requiring intimate care during the school day. This is a sensitive issue and needs to be managed with care to ensure dignity, privacy and avoid embarrassment.

Continence issues should not be an obstacle to a child accessing their education. Obviously parents cannot be expected to provide intimate care during school hours.

There is an expectation that all settings make ‘reasonable adjustments’ to meet their pupil’s needs allowing them to engage in school life and reach their full potential.

 

  • If this is the first time your school has been expected to provide intimate care for a pupil it may feel daunting. There is advice and support available to schools to ensure they are able to meet the care needs of children.

    Norfolk County Council has a sample policy and guidance which explains the response expected from schools. There are also useful documents to use below;

    School staff should communicate with the child in whatever ways are available to them. Children and young people should be encouraged to be as independent as they are able.

    Meeting the needs of these children is best achieved by;

    • Training of involved staff increasing confidence and ensuring safety.
    • Continuity of intimate care provider as far as possible allowing for personalised care.
    • Good communication between school and home allowing for responsive and adaptable approach.

  • Bladder and Bowel UK provide the following advice for schools;

    ERIC - Toilet training guide for children with additional needs

    'All Our Health' free, bite-sized e-learning sessions (Public Health England) - to improve the knowledge, confidence and skills of health and care professionals in preventing illness, protecting health and promoting wellbeing.

    The sessions cover some of the biggest issues in public health including;

    • Childhood obesity 
    • Pollution
    • Alcohol misuse
    • Antimicrobial Resistance (AMR)

    They contain signposting to trusted sources of helpful evidence, guidance and support to help professionals embed prevention in their everyday practice.

How Can We Help?

Just One Number Call to speak to a health professional by phoning 0300 300 0123. They will be able to provide initial advice and support and guide next steps with us or signpost you to other more relevant agencies and professionals. It is available 08.00 to 18.00 Monday to Friday and 09.00 to 13.00 on Saturdays.

Referrals for support are made by contacting Just One Number on 0300 300 0123. Please make sure you have the consent of the parent and / or young person before you make a referral to us. You do not need to fill out any paperwork prior to this call.

Referrals are made via the telephone to enable us to have an informative conversation with you at the point of referral so we can ensure we have all the required information for early triage and assessment of the child, young person or family. This will ensure the referral gets managed by the appropriate team in a more timely way or we can signpost you to a more appropriate service.

ChatHealth Children and Young people can access us through our text messaging service on 07480635060. They will be able to discuss any health concerns with one of our Practitioners and also be able to request an appointment if they would prefer to meet with us.

Parent Line Parents can access our services by texting our number 07520631590 . This allows them to access the advice and support from a clinician about any health issues affecting their children aged 0-19.

Just One Norfolk Health Passport app Young people age 16-19 can download this app on Apple or Android phones. It provides young people age 16-19 with general health information and advice to increase health literacy. It signposts to services and promotes self care. It aims to increase resilience and wellbeing and to find out how to access health services.

Health Unlocked Parents can be signposted to this. It is a carefully monitored online community forum which allows local parents and carers to talk with each other regarding issues affecting their children. This can be accessed through our Just One Norfolk website.

Solihull Parenting Online For our Norfolk parents there is the opportunity to access this free of charge through Just One Norfolk. It supports parents in understanding their children from 0-19 via 4 modules. Staff working with children and families will also benefit from this – or they can book to do the two day Solihull Training provided by our service by contacting karin.bibby@nhs.net. While COVID-19 restrictions are in place please contact Karin Bibby to register your interest in virtual training as this becomes available.

 

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